General Information

Technical Support Information

Important information about technical support, please read!

To submit technical support questions use the Support Form . This will ensure that we receive your question.
When submitting the support request using the Support Form make sure that you have specified the correct email address. About 5% of our replies to support emails are bouncing back as undeliverable emails. We answer all the support emails, and if you did not receive a reply it means that we cannot reach your email address or we have not received your email.

If you have not received the reply form PhatWare within 3 (three) business days:

  • Check that your email address is correct
  • Check that you or your email provider do not have any filters that might reject emails sent to you from PhatWare support Try using a different email address if you have one
  • Resubmit the support form
PhatWare mailing list

If you want to subscribe to the PhatWare mailing list, change your email address or unsubscribe, please use an appropriate PhatWare Mailing List form. For more information, please see PhatWare privacy policy.

Contact technical support

If you have a question about PhatWare products or services, have a problem with your order placed using this web site or lost your registration code, please fill up and submit the Technical Support Form or send email to Please allow up to 3 business days for a reply.

If you have any comments or suggestions regarding this web site, please contact webmaster.